acg365 Privacy Policy

Information Collection

acg365 collects various types of personal information in order to provide and improve its services. This data collection process is fully transparent and carried out with your consent. The types of information we may collect are listed below:

• Name, date of birth, address, and contact details provided at the time of registration.
• Identity documents required for account verification.
• Financial transaction details, such as deposit and withdrawal records.
• Gaming activity, session duration, and betting history.
• IP address, device type, and browser information.
• Usage data collected through cookies and similar technologies.
• Information provided during contact with customer support.

Purpose of Using Information

acg365 uses collected information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorized activities. Our primary purposes for using information are listed below:

• Completing your account registration and identity verification.
• Processing secure financial transactions and preventing fraud.
• Providing 24/7 customer support in Bengali.
• Ensuring platform security and fair play.
• Effectively implementing responsible gaming policies.
• Personalizing services according to your preferences.
• Meeting legal and regulatory obligations.
• Technical development of the platform and improving service quality.

Data Protection and Security

acg365 takes the highest technical and organizational measures to protect your personal information. Our security infrastructure is continuously updated to keep your information safe at all times.

• SSL encryption technology is used for all data transmissions.
• Financial information is kept secure through high-grade encryption.
• Two-factor authentication is available to prevent unauthorized access to your account.
• Regular system audits and vulnerability assessments are conducted for security purposes.
• Data security is ensured through restricted staff access controls.
• In the event of a data breach, we take prompt action and notify affected users.

Cookies and Tracking Technologies

The acg365 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: Required for the core functionality of the platform and cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Help analyze platform usage to improve services.
• You can manage optional cookies through your browser settings.
• Disabling cookies may limit some functionality of the platform.

Sharing Information with Third Parties

acg365 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• With authorized payment service providers such as bKash, Nagad, Rocket, and Upay for payment processing.
• With technology service providers who operate under strict confidentiality agreements.
• In response to lawful requests from authorities to meet legal obligations.
• To investigate fraud or address cybersecurity threats.
• For any purpose after receiving your explicit consent.

All third-party partners are required to comply with our privacy standards and may not use your information for any other purpose.

Data Retention Period

acg365 retains your personal information only for as long as necessary and legally permitted. The retention period depends on the following factors:

• All account information is retained for as long as the account remains active.
• Financial transaction records are kept for a defined period as required by law.
• Even after account closure, some information may be retained due to regulatory obligations.
• Once the required period has ended, information is securely deleted or anonymized.

Your Rights

As a user of the acg365 platform, you have several important rights over your own information. We respect these rights and are committed to upholding them:

• Right of Access: The right to request a copy of the information stored about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that data processing be suspended in specific cases.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within the timeframe set by law.

Protection of Minors' Information

acg365 is an adult entertainment platform. Our services are intended only for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

• Age verification is conducted as a mandatory step during registration.
• If we become aware that information has been collected from a minor, it will be deleted immediately.
• If a guardian suspects that a minor has opened an account, they may contact us.

International Data Transfers

To provide acg365 services, your information may be stored or processed on servers located in various countries. In such cases, we ensure the following:

• Data transfers are always carried out under appropriate safeguards.
• Your information is protected in the destination country in accordance with the standards of this policy.
• Third-party service providers are required to comply with our privacy standards.

Changes to the Privacy Policy

acg365 may update this privacy policy from time to time. The policy may change as a result of service changes, legal obligations, or technological improvements.

• For significant changes, we will notify you by email or through the platform.
• Updated policies will take effect from the date of publication.
• Continued use of the platform after changes will be considered as your acceptance of the new policy.
• We recommend that you review this page on a regular basis.

Responsible Gaming and Data Privacy

Responsible gaming at acg365 is an integral part of our core values. Information about your gaming behavior is used solely for your safety.

• If unusual gaming patterns are detected, we may reach out to you.
• Requests for self-exclusion or limit-setting are handled with complete confidentiality.
• To learn more about responsible gaming, visit our Responsible Gaming page.